Frequently Asked Questions

Shopping

• How do I buy a gun online?
  Guns.com has made online gun buying simple and straightforward. Everything you need to know is right here.
• Do you still provide news and other content about guns?
  Yes, Guns.com still provides the latest news, product reviews, and lifestyle content about guns that millions of readers have enjoyed for years. You can still see all of this great information here, and be sure to sign up for our newsletter to stay informed!
• Why do you require a buyer to be 21 to purchase a gun?
  Federal law allows sales of long guns to persons 18 or older, and of handguns to persons 21 or older. We are currently working on the technical ability to allow both age restrictions to be applied appropriately, but until that capability is in place, we are forced to place an age restriction of 21 on all firearm sales. We hope to have this fixed soon.
• How can I change/add/cancel my order?
  Orders that have not shipped may still be able to be changed. Call one of our Rangemasters at 1-866-582-GUNS (4867) and they will be happy to assist you.
• My online order status shows “Pending”, what does this mean?
  This means we are waiting on the supplier of your gun to confirm that they still have the inventory available. On rare occasions a gun may be sold before it is able to be removed from our site. If we are unable to fulfill your order immediately, we will find another source or refund your money in full if we cannot find an exact substitute in a timely manner.
• If a product is out of stock, can I place it on backorder?
  Guns.com does not currently allow out of stock items to be backordered. However, you can add the item to your wish list and you will be notified when it is back in stock.
• Do you price match?
  We do not currently price match. Our goal is to provide a wide variety of quality products with unparalleled service. We rely on our local stores in your community to help in that endeavor, and as such do offer a price match option. However, if you see a used gun that you’d like to make an offer on, please feel free to use that option if the seller allows it.
• What are your payment methods?
  Guns.com accepts Discover, Visa, MasterCard or American Express credit cards for payment.
• Does Guns.com purchase firearms?
  Yes, Guns.com purchases a wide variety of used firearms. If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.
• Can anyone sell a gun on Guns.com?
  No, Guns.com only allows Federally Licensed firearms dealers to sell on our site. Our goal is to provide the best level of service, and our carefully selected network ensure that you will receive the best quality product and service when you shop with Guns.com. We do not allow individuals to sell to others on our site.
  
  If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.

Shipping

• Where are the shipping/handling charges?
  Shipping charges will be applied to your order in the event that the product is not sourced from your local gun store. Guns.com currently charges $25 per gun for shipping.
• Do you ship internationally?
  No, Guns.com currently only ships within the United States
• Are there any fees or taxes when I buy a gun?
  Yes, Guns.com charges a small fee for each order in exchange for securing the right inventory, maintaining and supporting the local dealer network, handling all the necessary paperwork to have your gun delivered, and provide ongoing support to our customers. You will also be subject to any applicable taxes for a purchase. In the event a gun needs to be shipped you will also be charged a nominal shipping fee. Please see all details on taxes and fees here.
• How do I know if my order has shipped?
  You can check your order status on the Order History page of your Account Dashboard. Log in to your account here or go straight to your Order History if you’re already logged in. If a tracking number was provided, you will be able to see exact shipping details.
• Do you have a retail store?
  No, Guns.com does no have a retail store. We aim to support your community's local gun stores and sell their products. We want your local gun store to have more business.
• Can I have a gun sent directly to me?
  No. Per Federal Law, all firearms must be sent directly to a Federal Firearms License (FFL) gun store. Guns.com will make sure that we ship your firearm to a proper FFL gun store closest to your home address.
• How long does it normally take to receive my order?
  If your selected gun is currently in stock at a local store, you can pick it up immediately! If there is a need to ship the gun to your local FFL, please allow 5-7 days for receipt.
• Do you ship to APO/FPO addresses?
  No, Guns.com does not currently ship to any APO/FPO
• What documents do I need to present in order to buy a gun?
  Your valid state driver’s license and depending on the firearm being purchased and your state regulations, concealed-carry or state issued permit may apply. Check your state requirements here.
• Do I need to contact my local FFL dealer to have my gun delivered there?
  No, Guns.com will contact your local FFL, obtain a copy of their license, and verify that it is still current. We take all the hard work off your plate that other retailers make you do!
• How will I know when my gun is ready to be picked up?
  Guns.com will send you an email (and text message if you have selected that option) once your gun is ready to be picked up.
• What are transfer fees and who do I pay them to?
  Transfer Fees are charged by local FFL gun stores to receive a gun on behalf of an individual, as well as perform any background checks and file the required paperwork. These fees vary by store.

Returns

• What if I need to return an item I purchased from Guns.com?
  We allow returns within 7 days of product delivery in the case of defective merchandise. Please see our complete return policy and process here.
• Do you have warranties on your products?
  Guns.com will allow returns within 7 days due in the case of defective merchandise. After that, any warranties on new guns are governed by the Manufacturer’s warranty.
  
  Guns.com Certified merchandise will have an extended return period of 14 days in the case of defective merchandise.
  
  Please see our complete return and warranty policy and process here.

Requirements

• Why do you require a date of birth?
  Federal, State, and Local laws have various age restrictions for different products. Guns.com must verify that the purchaser of any items is of legal age.
• How do I know what the legal requirements to purchase, own, or possess a gun in my state are?
  Please visit or ask your local, state, or Federal officials to ensure you are in compliance with the most up to date local laws. It is your responsibility to understand the various laws and ensure that you are in compliance.
• What paperwork do I need to fill out?
  You will not need to fill out any paperwork in order for your gun to be delivered to your local FFL dealer. Unlike other online retailers, Guns.com will reach out to them to secure their current Federal Firearms License so that we can ship the gun as quickly as possible. When you pick up your gun, you will need to fill out any paperwork required by the dealer.

Communications

• How do I unsubscribe from your emails?
  Click the ‘Manage your email preferences’ link at the bottom of any email you receive from Guns.com, or manage your preferences in your account profile here.
• How can I provide feedback on your service?
  We value your feedback and want to make your Guns.com experience as easy and satisfactory as possible. If you have suggestions on how we can do better, or want to tell us something you like about our service, please feel out a feedback form here and our Rangemasters will promptly review it and respond.
• I need help, how can I contact you?
  Guns.com is here for you – you can call our Rangemasters 7 days a week during our normal business hours, or if you prefer, fill out this form or email us at Rangemasters@guns.com and we’ll get back to you within 24 hours.
• Is my personal information safe with Guns.com?
  Yes. Guns.com never sells or shares any of your personal information unless you have specifically selected the option to receive offers from those partners. For full information on our Privacy Policy, click here.